GEM is all about offering a level of service beyond that of most businesses. It
is about providing something to the customer that is both useful and beneficial
to YOU.
We will always aim to offer:
Lowest prices we can
Next day delivery on all orders
Free delivery option on all orders
Beyond that we want to be able to:
Offer a personal service to you
Provide you with advice and information (if they need it)
Help you get the right products
Give something back!
Giving something back
Loyalty is extremely important to us and we know that we have to work hard to earn
it. This means keeping our prices as low as possible, offering next day service
and giving the option of free shipping, but we wanted to offer more.
That why we have come up with GEM points and vouchers.
Every quarter from now on we will give you something back based on your loyalty
with us.
At the end of the quarter we add them up and send you a voucher.
You don't have to spend a certain amount or buy a particular product to use it.
Simply enter the voucher code when you shop with fuel and it will take the amount
off your cart total no matter what you buy or how much you spend!
The nitty-gritty : For each pound spent with Fuel you get 1 GEM point. If during
the quarter you get over 100 GEM points then we will send a voucher out. Otherwise
we will carry over the points to the next quarter.
